Trading Terms

The Opal | Onyx Trade Experience

Wholesale Pricing – Minimum Orders

All prices listed are in Australian Dollars (AUD) and are exclusive of GST unless otherwise stated. GST will be added at checkout where applicable.

Prices are subject to change without notice due to fluctuations in freight, international sourcing, currency exchange rates, and availability of natural stone products.

Our minimum wholesale order is $300 AUD excluding GST.

Orders may be placed via:

Website https://opalandonyx.com.au/collections/all
Email sales@opalandonyx.com.au
Phone (07) 5528 5090 OR 0448 232 577
Live Phone Appointments Book Here OR Phone the Sales Team
Direct with your National Opal | Onyx Sales Rep - 0448 232 577
Direct consultation in person at our Gold Coast Showroom – U2/9 Upton Street Bundall, Gold Coast, QLD Australia
Showroom Opening Hours 9-4pm 5 days per week – or make an appointment

Product Variations & Natural Materials

Opal | Onyx Australia specialises in natural crystals, minerals, stone décor, and one-of-a-kind pieces sourced from around the world.

As each piece is formed naturally, variations in colour, pattern, texture, shape, size, and inclusions are to be expected and celebrated as part of the uniqueness of the material.

Images shown on our website and marketing materials are intended as a guide only. Actual products supplied may vary from photographs. It is the intention of the Opal | Onyx Management Team to showcase images that are as close as possible to the quality, grade and lustre as the product to be shipped.

You are welcome to book a live phone viewing of the showroom before purchasing.

Freight & Shipping

Shipping costs are calculated once your order has been prepared and final packed weights are confirmed.

All orders are dispatched from our warehouse located in Bundall, Gold Coast Queensland.

Shipping options may include:

Australia Post Standard
Australia Post Express
Specialist Freight Carriers
Pallet Freight Services for larger bespoke architectural and bulk orders

Estimated shipping timeframes depending on the Country and State of Destination:

Australia Post Standard: 4–12 business days
Australia Post Express: 1–3 business days
Freight Courier Services: 1–6 business days
New Zealand Deliveries: 3–12 business days

All parcels are sent with signature required unless otherwise requested.

Risk and responsibility for goods transfers to the purchaser once goods leave our warehouse. Transit insurance is available upon request and is strongly recommended for high-value orders. Please ask our team to formalise a quote for you before the goods are packed ready to leave our warehouse.

Payments

Once your order has been placed, our team will pick and weigh each item and adjust any weights to match as close to the ordered weight and may get in touch to discuss any further requirements. Once the weights have been confirmed, our relationship managers will liaise with our shipping partners to arrange a quote so that the shipment costs can be added to your invoice.

You will be issued the final tax invoice with all confirmed weights and shipping amount, the GST will also be shown. The invoice outlines the methods in which we accept payment. Payment is required prior to dispatch unless a pre-approved trading account arrangement has been established.

We currently accept:

Direct Deposit
Credit Card
PayPal
Afterpay
Cash (in-store only)

Ownership of goods remains with Opal | Onyx Australia until payment has been received in full.

Order Deposits & Packing Allocations

For wholesale orders placed remotely (including online, phone, email, or custom selection requests), we usually don’t require a deposit.

However, if you our team pick orders and find a particular client is leaving it too long to finalise confirmation of payment, they may introduce at managements discretion, a minimum non-refundable deposit of $100 AUD that will be required prior to picking and packing commencing. In this rare case, the deposit will be credited toward the final invoice total once the order is confirmed and completed.

As many of our products are individually selected, weighed, wrapped, and prepared by hand, final invoice totals may vary slightly from initial estimates, particularly for weight-based products and one-of-a-kind pieces.

Once the picking, allocation, or packing process has commenced, the deposit becomes non-refundable in the event of cancellation, non-payment, or failure to finalise the order. This policy is in place and if introduced will help cover labour, handling, administration, and stock allocation costs associated with preparing abandoned wholesale orders.

Our minimum wholesale order remains $300 AUD excluding GST.

Returns, Damages & Claims

Due to the unique and natural nature of our products, we do not accept returns or offer refunds for change of mind purchases.

We encourage our wholesale partners to unpack their deliveries on arrival so that any issues can be dealt with promptly. Any discrepancies, shortages, incorrect items, or transit breakages must be reported within 7 days of delivery.

Photographic evidence may be required to assess claims.

Once reviewed and approved by our team, our Management may:

Issue a replacement (where available)
Provide a store credit
Arrange a return where necessary
Decide that the goods were packed the best way possible and the breakages are outside of our responsibility and communicate with you to come to an agreement.

Approved returns must be authorised by Opal | Onyx Australia prior to goods being sent back.

Wholesale Accounts

To become an Opulent Opal | Onyx Partner we have a registration process, once you sign up you will receive an email from our team updating you with the progress of your application.

Your application will go through a manual approval process so please allow up to 5-7 days to receive your confirmation email. Please fill in all the required information as requested as this will make it easier for the sales team to process. Once approved, you will receive some log in details and a password with instructions. You will then log in to our Partner Portal to explore our collection in greater detail and start the order process. Prices become available to registered and approved users.

Opal | Onyx Australia reserves the right to approve, decline, suspend, or terminate wholesale access at its discretion.

Wholesale pricing and access are intended for approved businesses, retailers, designers, stylists, and industry professionals only.

Architectural, Interior Design Pieces & Bespoke Orders

Custom sourcing, large-scale statement pieces, carved stone products, spirit in art pieces and architectural installations may require extended lead times, special freight arrangements, or large deposit payments prior to procurement.

Estimated production and delivery timeframes will be advised individually for bespoke orders.

Contact

For wholesale enquiries, freight quotations or assistance with your order, please contact our team: