Privacy Policy

Opal | Onyx Australia

Opal | Onyx Australia respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy outlines how we collect, use, store, and disclose your information in accordance with the Australian Privacy Principles contained within the Privacy Act 1988 (Cth).

By using our website, applying for a wholesale account to become an Opulent Partner, purchasing products, or interacting with us, you agree to the terms of this Privacy Policy.

Management of Information

We may collect personal and business information including your name, business name, ABN, billing and shipping address, phone number, email address, payment details, purchase history, and any information provided through forms, account applications, emails, customer enquiries, or interactions with our business.

We may also collect non-identifiable information such as browser type, device information, IP address, cookies, and website usage data to help improve website functionality, customer experience, and overall business operations.

Your information may be used to process orders, manage wholesale accounts, communicate with you regarding products and services, provide customer support, improve our website and operations, maintain internal business records, comply with legal obligations, and send occasional product updates, newsletters, promotional communications, or event invitations. You may unsubscribe from marketing communications at any time.

Wholesale Accounts and Disclosure of Information

Additional business information may be requested when applying for a wholesale account to verify eligibility and maintain trading relationships.

Wholesale pricing, account access, catalogues, and related materials are confidential and intended solely for approved account holders.

We may disclose personal information to trusted third-party providers where necessary for the operation of our business, including payment processors, freight and logistics providers, website and IT service providers, marketing platforms, professional advisers, and government authorities where required by law.

Opal | Onyx Australia does not sell, rent, or trade personal information to third parties.

Payment and Data Protection

Payments made through our website are processed through secure third-party payment providers. Opal | Onyx Australia does not store full credit card information on its servers.

Our website may use cookies and analytics tools to improve website performance, functionality, and user experience. Cookies help us understand how visitors interact with our website and allow certain features to function correctly. You may disable cookies through your browser settings, however some website features may be affected.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Information may be stored electronically, in cloud-based systems, or in secure physical records. Only authorised personnel and relevant service providers have access to information required for business operations.

While reasonable precautions are taken to protect information, no method of electronic transmission or storage can be guaranteed as completely secure.

Contact

Opal | Onyx Australia
Email: sales@opalandonyx.com.au
Website: opalandonyx.com.au